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Position Summary: Oversees all aspects of apartment complex such as scheduling maintenance, assisting possible tenants and current tenants, maintaining required paperwork and collecting rent.

Duties and Responsibilities:

  • Maintains facility in a clean and safe condition, ensuring that all repairs are completed as needed and grounds are maintained.

  • Completes and maintains appropriate paperwork and files on tenants, including rent collections charts and purchasing accounts.

  • Maintains confidentiality of tenant and complex records.

  • Assists all who wish to apply for tenancy at a complex.

  • Ensures that facility is in full compliance with all federal, state and local ordinances, regulations and codes.

  • Assists residents with referrals for social services as needed. 

  • Collects, records and deposits rent and security deposit money according to Agency financial procedures.

  • Completes appropriate paperwork for residents’ move-ins, move-outs, and recertification.

  • Prepares work orders for maintenance on a regular basis and in preparation for REAC inspections or management reviews.

  • Works with Central Office staff in marketing efforts and in submitting required monthly reports.

  • Conducts apartment inspections twice each year to include plumbing inspection, smoke alarm checks, overall cleanliness and workability of appliances, etc. 

  • Walks through property each week to check for needed repairs.

  • May clean, sweep, mop and empty trash in office and community areas.

  • May change return air filters on a regular basis and light bulbs as needed. 

  • Accompanies pest control or other contracted service workers as needed. 

  • May respond to after-hour/weekend/holiday emergency calls as needed. 



  • High School diploma or GED required. Associates degree preferred.


Experience and Skills Requirements:

  • One-year previous work experience with apartment management procedures and systems preferred.

  • Computer literacy, including strong word processing, spreadsheet and internet skills.

  • Ability to work with program software.

  • Ability to deal tactfully with the public, tenants and co-workers, and to exercise good judgement in evaluating situations and making decisions.

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